Unhappy customers can be a deal breaker for many companies.
So how do you keep your customers happy?
Firmafon has developed a software platform that helps companies improve their customer relationships.
Customer is king. For many companies, Creating magical
a satisfied customer is what makes profit because a happy customer is a loyal customer who eventually becomes an ambassador for the brand.
On the other hand, an unhappy customer is likely to take his business to the competitor.
Nothing can make a customer more frustrated than a bad experience with customer service.
“I think we’ve all experienced it. You call a web shop to ask about your order.
First you have to wait for a long time, and when you finally get through,
the representative asks you questions such as what phone number you’re calling from,
if you can provide them with your booking reference and so on.
It ends up being a bad experience for the customer, and subsequently for the company as well,
as they might end up losing the customer,”
says Peter Engelbrecht, CEO and founder of Firmafon.
In 2010, he founded Firmafon with the intention to help companies build stronger relationships with their customers.
The idea was to create a live communication platform that would provide customer service departments with the necessary tools.
Instead of having knowledge bases or robots answering emails, Creating magical
the focus has always been on the communication between two people,
where the customer receives an instant reply to her request.
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